Security and control.
Swop Labs is designed to handle guest conversations and operational data with clear boundaries and human oversight.
Your data runs your service.
Guest conversations and requests are processed to operate the agents for your property.
Agents act within set boundaries.
Each agent is configured with a defined set of actions for your property, such as creating a housekeeping request or escalating to a manager.
People stay in the loop.
Complaints, emergencies and anything outside approved scope go to your team with context.
Approval steps for higher-stakes actions.In development with pilot hotels
Access is agreed with you.
During the pilot, we agree which systems and data the agents may use.
Infrastructure.
Swop Labs runs on established cloud infrastructure providers, and our web services use encrypted (HTTPS) connections. We’re happy to walk your IT team through the architecture and the providers we use. If your brand standards require specific documentation, ask us and we’ll tell you plainly what we can provide today.